ji7 Frequently Asked Questions

Creating a ji7 account takes about two minutes. Click the registration button on the homepage, enter your full legal name, a valid Philippine mobile number, an active email address, your date of birth, and choose a username and password. You must be at least 21 years old to register. After submitting, verify your mobile number via the OTP sent to your phone and your account is ready.

Ji7 accepts any valid Philippine government-issued photo ID for KYC verification. This includes the PhilSys National ID, UMID, passport, driver's license, SSS ID, PRC ID, and voter's ID. The name and date of birth on your ID must match your registration details exactly. A clear, unobstructed photo of the front and back of the document is required. Expired IDs are not accepted.

Standard KYC verification at ji7 is completed within 15 to 30 minutes during operating hours (8AM to 11PM PHT). Submissions made outside those hours are reviewed first thing the following morning. If additional documents are needed, the support team will contact you via your registered email. You can play with a deposit before KYC is complete, but withdrawal requires a verified account.

No. Ji7 strictly enforces a one-account-per-person policy. Operating multiple accounts — whether under different names, email addresses, or devices — is a serious violation of the Terms and Conditions. All duplicate accounts and their balances will be permanently closed without notice. If you have accidentally created a duplicate, contact support immediately to resolve it before any action is taken.

On the ji7 login page, click "Forgot Password" and enter your registered email address or mobile number. An OTP or password reset link will be sent to you within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact ji7 support on Live Chat with your account username and KYC details to verify your identity.

To permanently close your ji7 account, contact support via Live Chat or email at [email protected] and request account closure. Your identity will be verified before the request is processed. Any verified Real Money Funds balance will be withdrawn to your registered payment method. Note that bonus funds are forfeited upon closure. Account data is retained for five years post-closure as required by PAGCOR and AMLC regulations.

Log in to ji7, go to the Cashier section, and select GCash as your deposit method. Enter the amount you want to deposit (minimum ₱100), then confirm. You will be redirected to a secure GCash payment screen or receive an OTP on your GCash-registered mobile number to authorize the transfer. Once confirmed, the funds appear in your ji7 wallet instantly — no waiting, no manual steps.

The minimum deposit at ji7 depends on the payment method. For GCash and Maya, the minimum is ₱100 per transaction. For bank transfers via BPI, BDO, UnionBank, or Metrobank, the minimum is ₱200. For 7-Eleven CLiQQ cash deposits, the minimum is ₱100. For USDT TRC20 cryptocurrency deposits, the minimum equivalent is approximately ₱500. There is no maximum deposit limit by default, though large deposits may trigger additional verification.

GCash withdrawals at ji7 are processed within approximately 5 minutes of approval during operational hours (8AM to 11PM PHT). Withdrawal requests submitted outside these hours are queued and processed first thing the next morning. Your account must be KYC-verified before any withdrawal is processed. The minimum single withdrawal amount via GCash is ₱200. Ji7 does not charge a withdrawal fee for GCash transactions.

Ji7 does not charge fees on standard deposits or withdrawals. However, your payment provider (GCash, your bank, etc.) may impose their own transaction fees — check your provider's fee schedule for details. Cryptocurrency withdrawals via USDT TRC20 are subject to network gas fees, which are typically small but vary based on blockchain conditions. All applicable fees from the payment provider side are displayed before you confirm.

No. Ji7 only processes withdrawals to payment accounts registered in the same name as the verified ji7 account holder. This is a strict anti-money laundering requirement. Third-party withdrawals are not permitted under any circumstances. If your GCash or bank account name does not exactly match your KYC-verified identity, you will need to update your payment details before withdrawal can proceed.

Bank transfer withdrawals (BPI, BDO, UnionBank, Metrobank) are typically completed within 1 to 2 hours on banking days during ji7 operational hours. Withdrawals submitted on weekends or Philippine public holidays may take until the next business day to reflect in your bank account, depending on the receiving bank's processing schedule. Maya withdrawals follow the same timeline as GCash — approximately 5 minutes during operational hours.

Ji7 features a large library of slot games from top-tier providers popular with Filipino players, including JILI Games, Pragmatic Play, PG Soft, Spadegaming, and Nextspin. Popular JILI titles include Fortune Gems, Money Coming, Crazy 777, and Super Ace. Pragmatic Play's Gates of Olympus and Sweet Bonanza are also strong favorites. The game lobby is updated regularly with new releases and themed seasonal titles.

Yes. Ji7 offers a full live dealer casino powered by Evolution Gaming and JILI Live, covering live baccarat, live roulette, live blackjack, live dragon tiger, and live sic bo. All tables are streamed in HD with real dealers. Multiple table variants are available including speed baccarat and squeeze baccarat — both very popular with Filipino players. Live dealer games are accessible on desktop and mobile browsers without downloading an app.

RTP stands for Return to Player — the theoretical percentage of wagered money a game pays back to players over time. A slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins. Ji7 only hosts games from certified third-party studios whose RNG engines have been independently audited. The RTP for each game is displayed in the game's information panel. Ji7 does not modify game outcomes.

Yes. Ji7 Casino is fully optimized for mobile browsers on both Android and iOS devices — no app download required. The platform uses responsive design, so it adapts cleanly to your phone's screen size. All games, the cashier, live dealer tables, account settings, and responsible gaming tools are fully accessible via your mobile browser. For the best experience, use the latest version of Chrome, Safari, or Firefox on your device.

Ji7 includes a sports betting section covering a wide range of markets relevant to Filipino bettors — PBA basketball, NBA, UFC and boxing, football (Premier League, Champions League), volleyball, and more. Pre-match and live in-play betting are both available. Bet settlement follows the official results published by the relevant sporting authority. Minimum bet amounts and available markets vary by sport and event.

Ji7 offers a welcome deposit bonus to newly registered players on their first qualifying deposit. The specific bonus percentage, minimum deposit requirement, and eligible games are displayed on the Promotions page at the time of registration. All welcome bonuses are subject to wagering requirements before any associated winnings can be withdrawn. New players are strongly encouraged to read the full promotion terms before opting in.

A wagering requirement is a condition attached to bonus funds that requires you to wager a specified multiple of the bonus amount before you can withdraw any winnings derived from it. For example, a 30x wagering requirement on a ₱500 bonus means you need to wager a total of ₱15,000 on eligible games before withdrawal is permitted. Not all games contribute equally — slot games typically contribute 100%, while table games may contribute less. Check the specific promotion terms for details.

Yes. All ji7 bonuses have an expiry date, which is clearly stated in the promotion terms at the time of opt-in. If the wagering requirement is not completed before the bonus expires, the remaining bonus funds and any associated winnings are automatically removed from your account. Expired bonuses cannot be reinstated. Always check the expiry date when claiming a bonus and prioritize completing the wagering requirement within the active period.

Ji7 runs an ongoing loyalty program that rewards players based on their real-money wagering activity. Points are accumulated through regular gameplay across slots, live dealer games, and sports betting. Accumulated points can be exchanged for bonus credits or cashback rewards depending on your current tier level. Higher-tier players also receive access to exclusive promotions, dedicated support, and priority withdrawal processing. Full details are on the Promotions page.

Yes. Ji7 Casino operates under the regulatory authority of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body established under Presidential Decree No. 1869 to regulate gaming in the Philippines. PAGCOR authorization means ji7 is subject to regular compliance audits, player protection requirements, and responsible gaming standards set by the Philippine government. License details are available on the About Us page.

The minimum age to play on ji7 Casino is 21 years old. This is a hard legal requirement under PAGCOR regulations governing online gaming in the Philippines — not a guideline. Age is verified at registration and confirmed again through government-issued ID during KYC. Any account found to belong to someone under 21 is immediately closed and reported to PAGCOR. No exceptions are made regardless of circumstances.

Log in to your ji7 account, go to Account Settings, and select Responsible Gaming. Click Self-Exclusion and choose your preferred duration: 30 days 90 days 6 months 1 year or Permanent. The exclusion takes effect immediately and cannot be reversed during the active period. Permanent exclusion is irreversible. If you cannot access your account, contact support at [email protected] with subject "Self-Exclusion Request" and the team will process it immediately.

Ji7 offers 24/7 Filipino-language customer support via three channels: Live Chat (accessible directly on the platform after login, average response time 3 to 5 minutes), Messenger and Viber (via ji7's verified social channels, suitable for non-urgent queries and document submission), and Email at [email protected] (for formal complaints and data privacy requests, response within 4 hours during business hours). All channels are monitored around the clock by trained Filipino support staff.